18101 Von Karman
Irvine, CA 92612
Call us at: 949-333-0724
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BookingPal serves the vacation rental industry by distributing vacation homes, RV parks, campgrounds, and short-term rentals worldwide. This allows online travel websites, travel agencies and real estate websites to conveniently access and book vacation rentals, increasing revenue for property managers and owners.
a few of our
"BookingPal is a fundamental part of the success that we have enjoyed over the past 18 months. As the first port of call for all enquiries, BookingPal has grown our agency business exponentially, by providing instant access to availability, rates, and details for a large part of our stock offering. I am more than happy to give BookingPal a 110% thumbs up, and I hope to see many more agents and owners/managers on the system in the near future."
Come to Cape Town
Ray and Max
"Resort Homes Florida is very excited to be able to list all of our properties on various high preforming booking sites such as AirBnB, Expedia and Booking.com. This increased visibility has generated significantly more bookings for us worldwide. myBookingPal automatically updates availability calendars, property level information, takes care of payment processing, and feeds real time rates to all of their selected distribution channels making our job so much easier!"
Resort Homes Florida
Lori L. Berry
“Booking Pal is our much needed portal to millions of people looking for vacation rentals. Our revenue has increased 20% since working with BookingPal. They offer a direct link into our system for guests booking thru 3rd party booking sites which provides the guest with the latest room and rate information. It also saves us time and money by not having to update inventory on a daily basis. We recommend BookingPal to any management company that is looking to increase revenue and save time.”
El Matador Management Company
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BookingPal General Terms and Conditions
Version 2.0, September 2015
These general terms and conditions (“General Terms”) apply to any access to and use by a property manager, owner, distributor or aggregator of vacation rental properties (“you” or “Supplier”) of BookingPal, Inc.’s (“BookingPal,” “ we” or “us) proprietary technology platform through which we display and offer certain vacation rental properties for booking, as well as provide onward distribution, payment processing and related services as described in this document (our “Services”) (the General Terms and all terms and conditions incorporated by reference herein, together, the “Agreement”).
PLEASE READ THESE TERMS CAREFULLY BEFORE CLICKING “I ACCEPT” . They constitute a legally binding agreement between you and us.
1. DEFINITIONS. In addition to terms defined elsewhere in this Agreement, the following capitalized terms will have the following meanings:
(a) “Additional Fees and Charges” means any mandatory fees and charges a Guest must pay to stay at the Property such as resort fees, porterage, services fees and the like. Additional Fees and Charges exclude Taxes, which are treated separately. All Additional Fees and Charges must either be included in the Rate or provided separately.
(b) “BookingPal Platform” means our proprietary technology platform used to deliver the Services, including any website(s), apps, APIs, tools, code and associated hardware used for that purpose;
(c) “Channel Distribution Services” means those Services we provide when you do not have a direct contractual relationship with the applicable Channel Partner, including the distribution of Property Content to the selected Channel Partner;
(d) “Channel Partner” means a third-party with whom we have a contractual relationship for the advertisement, promotion and distribution of vacation rental properties;
(e) “Commission” means the per-transaction fee you owe us and our Channel Partners when a Guest makes a reservation for a Property, whether you are the merchant of record for the transaction or otherwise.
(f) “Confidential Information” means any non-public information in any medium or format, whether marked “Confidential” or otherwise, of or about a party which that party provides to the other or to which the other has access under or in connection with this Agreement. Confidential Information specifically includes Personal Information provided by one party to the other, the terms and conditions of this Agreement, trade secrets, any non-public business, financial, marketing or related information and any information that a reasonable party in the receiving party’s position is to be treated confidentially. Confidential Information excludes information (i) is or becomes publicly available through no act or omission on the part of the receiving party, (ii) was possessed by the receiving party prior to the date of this Agreement, or (iii) is disclosed to the receiving party by a third party without any restrictions on its disclosure.
(g) “Connectivity Services” means those Services we provide when (i) you have a direct contractual relationship with the applicable Channel Partner permitting us to provide Property Content as set forth herein; and (ii) we act solely as a technological intermediary with Channel Partners with regard to such Property Content.
(h) “Direct Debit” means the method of payment where you give instructions to your bank to authorize us to collect amounts you owe under this Agreement directly from your designated bank account;
(i) “Claims” means any claim, cause of action, suit, proceeding, demand, or governmental investigation;
(j) “Guest” means the end consumer of a Property;
(k) “Guest Reservation” means the binding contract created between you and the Guest when a Guest books a reservation at a Property;
(l) “Intellectual Property Right” means any patent, copyright, invention, database rights, design right, registered design, trade mark, trade name, brand, logos, service mark, know-how, utility model, unregistered design or, where relevant, any application for any such right, know-how, trade or business name, domain name (under whatever extension, e.g. .com, .nl, .fr, .eu, etc.) or other similar right or obligation whether registered or unregistered or other industrial or intellectual property right subsisting in any territory or jurisdiction in the world;
(m) “Laws” means all international, national, provincial, state and local laws, rules, regulations, statutes, orders, ordinances, court or agency decisions or similar acts of governmental authority;
(n) “Listing” means a discrete portion of Property Content relating to a single Property as displayed or distributed via the Booking Platform;
(o) “Losses” means any damages, losses, liabilities, fees, fines, penalties, costs and expenses, including reasonable attorneys’ fees;
(p) “Personal Information” means any information that is capable of identifying or locating a natural individual, including such individual’s payment card number, first and last name, and physical address
(q) “Platform” means any or all of the following offered or made available by a third-party or by you: website(s), apps, tools, software-as-a-service and related software and hardware technology;
(r) “Property” means the vacation rental property, or portion of it, that you make available to us via your PMS so we can perform the Services;
(s) “Property Content” means information and other content about and relating to the Property, its amenities and services, which must include, for all Properties, the following: Rate details, Taxes (if not included in the Rate), Additional Fees and Charges, availability, cancellation and no-show policies, other policies and restrictions applicable to Guests and the Property and all material defects or conditions of the Property. The Property Content may not contain any telephone or fax numbers or email (including skype) address or Platform link or identifier (including Twitter® and Facebook®), with direct references to you or any third-party (including Channel Partners) or yours or a third-party’s Platforms;
(t) “Property Management Software” or “PMS” means the software that you use to facilitate the management of Properties and provide the Property Content to us. Unless you and we have made separate arrangements, you must select a PMS from the drop-down list before accessing our Services;
(u) “Rate” means the rate loaded into the PMS that you make available to us for a one-night stay at the Property;
(v) “Sell Rate” means the total amount charged to the Guest or distributed to the Channel Partner (as applicable), including all Taxes and Additional Fees and Charges; and
(w) “Taxes” means all taxes, levies, charges or other fees assessed by any governmental authority on or in connection with the transactions contemplated by this Agreement, excluding any such taxes, levies, charges or other fees assessed solely on our income.
2. ACCOUNT SETUP; SELECTION, REMOVAL AND ADDITION OF CHANNEL PARTNERS.
(a) Account Setup. You are required to provide us with certain registration information and to select a password before accessing these Terms. This registration information is used to create your BookingPal Platform account (“Account”). You are solely responsible for maintaining accurate and up to date contact information and for otherwise updating and maintaining the details of your Account. In addition, you will be responsible and liable for any activities undertaken in connection with your Account, whether authorized by you or not. Please keep your password confidential; this is your responsibility and not ours. If you have reason to believe that the security of your Account has been compromised, please notify us immediately in writing so the Account can be suspended and/or you can select another password.
(b) Selection of Channel Partners. You are also required to select those Channel Partners to whom you would like us to distribute your Property Content or in connection with whom you would otherwise like to receive certain Services. The Channel Partners you select will determine the type of Services we provide and, within the subset of selected Channel Partners, the Channel Partners to whom we will distribute Property Content in accordance with our agreements with those Channel Partners.
(c) Channel Partner Terms and Conditions. You are also required to make certain representations about (i) your agreement(s) with Channel Partners and/or (ii) your agreement to and acceptance of applicable Channel Partners’ terms and conditions. Please note that to the extent there is a conflict between any Channel Manager’s terms and conditions and this Agreement the most stringent and restrictive terms will be considered binding on you.
(d) Adding and Removing Channel Partners. You may add or remove Channel Partners at any time via the BookingPal Platform. We will make commercially reasonable efforts to respond to these changes in a timely manner.
(e) Automatic Addition of Channel Partners. If a new Channel Partner is made available by us and you are eligible to have your Property Content distributed to that Channel Partner based on the parameters you selected at registration, we will automatically add that Channel Partner to your Account. You may remove that Channel Partner at any time by the same method described in the previous section.
(f) No Liability. For clarity, we undertake no liability, and specifically disclaim all liability, for the acts or omissions of Channel Partners, including their use of or failure to use the Property Content.
3. LICENSE TO BookingPal PLATFORM.
(a) Scope of License. We grant you a limited, revocable, worldwide, non-transferable, non-sublicensable right and license to access and use the BookingPal Platform to (a) transmit, update, remove, modify and otherwise manage Property Content; (b) receive information from us; and (c) if select, add or remove Channel Partners who will receive Property Content from us. All Intellectual Property Rights not granted to you in this Agreement are retained by us, including to the BookingPal Platform.
(b) Content Guidelines. In addition to the requirements set forth in this Agreement, including the requirement to update Property Content to maintain its accuracy, all Property Content and any other content, messages, or data that you upload to or transmit via the BookingPal Platform must comply with our Content Guidelines, which Content Guidelines are incorporated into this Agreement by reference.
(c) Suspension. We may, at any time and without notice to you or the requirement to pay any Losses, suspend your access to the BookingPal Platform if we believe, in our sole discretion, that you have violated this Agreement, including by providing Property Content that does not comply with the requirements set forth herein or if we determine that the BookingPal Platform, Property Content, any content or property of our other customers and clients, or any individuals is or are at risk. We may also suspend access if required to do so by our third-party hosting provider or as otherwise required by applicable Law. This suspension right is in addition to any other rights or remedies we may have under this Agreement or applicable Law.
(d) No Sale or Rental of Property. You specifically acknowledge and agree that at no point under this Agreement do we or will we be considered to purchase, rent or otherwise take title to any Properties. We are solely a technology provider, assisting you in the offering for rent or sale, display, marketing, promotion and distribution of Properties. We are not Guests.
4. AUTHORIZED AGENT OF OWNER. If you are not the owner of the Property, as you indicated when you created your Account, you represent and warrant to us that you are authorized to undertake the obligations set forth in this Agreement on the Property owner’s behalf. For purposes of this Agreement, “you” will also mean the owner of any Property on whose behalf you are acting, as well as the entity or company agreeing to this Agreement. If you are not the owner of the Property, you further agree that you and the Property’s owner will be jointly and severally liable hereunder.
5. PROPERTY CONTENT.
(a) General Obligations; Scope of License. You will provide Property Content to us through your PMS in accordance with the formatting and standards provided by us, including standards provided via the BookingPal Platform. You grant us a worldwide, royalty-free right to use, copy, sublicense, display, exhibit, edit and translate the Property Content or portions of it as we consider necessary to fulfill our obligations to you and to market, advertise, distribute and promote the Property including, if applicable via websites owned or operated by us or on our behalf. Our right to use the Property Content also includes a right to make modifications (i) as necessary for technical or formatting purposes; (ii) to correct obvious minor errors, such as typographical errors; or (iii) if we learn that certain portions of the Property Content are inaccurate. Otherwise, we will display the Property Content exactly as you provide it. You will retain all Intellectual Property Rights in the Property Content, except for the license granted in this section; provided, however, that if we translate Property Content, we will own all Intellectual Property Rights in the translations (excluding any such rights vesting in the original Property Content).
(b) Keyword Bidding. The above license includes the right for us to use your trademarks and/or trade names provided as part of the Property Content in any sponsored or paid search engine or metasearch advertising, including bidding on or attempting to bid on such trademarks and trade names as keywords, Adwords or similar terms in any such advertising without your additional consent.
(c) Sublicenses. Please note that, depending on the Services you have selected, we may sublicense the rights in the Property Content to Channel Partners via connection to their Platforms. As indicated above, we are not responsible or liable for, and disclaim all responsibility and liability for, the acts or omissions of any such Channel Partners, including their modification or use of the Property Content
(d) Property Content Warranty. You represent and warrant that (i) the Property Content will at all times be true, accurate and complete; (ii) the Property Content will comply with all applicable Laws, including Laws governing truth-in-advertising and Laws prohibiting the infringement or misappropriation of Intellectual Property Rights; and (iii) you have all rights, licenses and permissions necessary to supply all Property Content, including licenses from Property Content creators such as photographers.
(e) Travel Warnings; Changes in Property Condition. You are solely responsible for complying with the above warranty and, without limiting it, you agree to immediately inform us of any (i) applicable travel warnings and restrictions to or from the Property and its environs; and (ii) events or occurrences taking place on or near the Property that are likely to affect a Guest’s desire to book there or the Guest’s experience during his or her stay. Events like this include renovation or construction, citywide events creating traffic difficulties, and related matters.
(f) Updating Property Content. You will periodically review Property Content throughout this Agreement and will update Property Content on a daily basis (or such more frequent basis as may be required to make sure it is accurate, complete and complies with the above warranty). You may make changes to Property Content via your PMS or the BookingPal Platform at any time, which may include adding or removing Listings and increasing or decreasing Rates, as long as you do not violate this Agreement in doing so, including your parity obligations set forth below. Unless otherwise agreed to by us in writing, you are solely responsible for making all updates to the Property Content.
(g) Changes and Updates to PMS. If you change PMSs during the Agreement, we will continue to provide Services to you in accordance with this Agreement if that PMS is supported by us at the time you change. In addition, you must receive and install all required updates, new versions, bug fixes, patches or related code of any existing PMS as they are released by the licensors. If you do not remain current with your existing PMS or if you change to a PMS that we do not support, this Agreement will automatically terminate and you will be required to pay the Early Termination Fee set forth below.
(h) Disclaimer of Liability. We may, but are not required to, monitor Property Content. You acknowledge and agree that our display of Property Content is not a warranty or guarantee about any or all of the Property Content, including as to the legality or desirability of travel to the Property or any other matters, the confirmation and provision of which is and will remain your sole responsibility.
6. COMPLIANCE WITH LAWS; CONDITION OF PROPERTY .
(a) General Compliance. In addition to the above warranty, you represent, warrant and agree that you will at all times comply with all Laws applicable to the Property, your performance under this Agreement, your rental and sale of the Property, and your business in general. Without limiting your other obligations, you will obtain and maintain all licenses, permits and permissions required by applicable Laws and will keep and maintain the Property in excellent condition and otherwise in accordance with all fire, safety, and health Laws. You further specifically agree to comply with all applicable Laws governing the collection, storage, use and processing of Persona Information and all applicable anti-bribery and/or anti-corruption Laws.
(b) Export Laws; Sanctioned Countries. As part of your compliance obligations, you acknowledge and agree that you will not access the BookingPal Platform, use the Services or cause them to be used or accessed from any country in violation of applicable United States export Laws. In particular, you represent and warrant to use that you are not located in Cuba, Iraq, Libya, North Korea, Iran, Syria or any other country to which the United States has embargoed goods and services or that are otherwise subject to United States trade sanctions. You also represent and warrant that you, your principals, the owner of the Property (if not you) and any other individuals directly or indirectly related to the Property, are not on the United States Treasury Department’s list of Specially Designated Nationals or the United States Commerce Department’s Table of Deny Orders, nor are you or any of the foregoing parties located in or residents of any of the countries on the foregoing lists.
(c) Our Obligation. We will also comply with all Laws applicable to our performance under this Agreement and to our business.
7. RATES, AVAILABILITY AND PARITY.
(a) Rate Parameters. We distribute Rates in accordance with the Rate parameters you indicate via the BookingPal Platform for the applicable Property, including the maximum Commission you are willing to fund for a reservation for the Property, which may cover the total fees owed for the reservation or only a portion of the total fees. .
(b) Taxes. If applicable Law is altered, amended or new Law entered into force such that you may not include Taxes in the Rates, you will (A) promptly, but no later than 5 business days after the entering into force of such Law or amendment, make the required changes to Rates in the PMS; (B) be solely responsible for providing, and provide us with, all current Taxes as part of the Property Content, including all changes and updates to them.
(c) Parity. To the maximum extent permitted by Laws:
(i) Rates; Rate Conditions. You will offer us Rates that (A) for Rates we are not permitted to markup, that are the same or lower than those offered to our competitors, including any on-line or off-line vacation rental property distributor, wholesaler, tour operator (whether receptive or active), on-line or off-line travel agent or similar business, entity or Platform (“Competitors”); (B) for Rates we are permitted to markup but that do not include our Commission, that are the same or lower than those you offer to our Competitors; and (C) for Rates we are permitted to markup that include our Commission, that are the same or lower than those you offer to our Competitors once the Commission is deducted. Also, you will offer us Rates under terms and conditions that are at least as favorable as those you offer directly to Guests or to any of our Competitors. This includes offering Rates that include the same or more amenities as those offered in connection with other rates, Rates with the same or lower Additional Fees and Charges, Rates with cancellation, no-show, name change and other policies that are as least as favorable as others.
(ii) Availability. You will make the number and type of Properties available for booking or distribution via the BookingPal Platform that you make available to our Competitors.
8. GUEST RESERVATIONS, COMPLAINTS, CANCELLATIONS AND OVERBOOKING
(a) Confirmation. Irrespective of the Services provided by us, when a Guest makes a reservation via the BookingPal Platform (including reservations made with Channel Partners), you have the option to receive a booking confirmation through the BookingPal Platform that includes the Guest’s name and address, the name and address of the Property, dates of arrival and departure, and the Sell Rate. If you are receiving Connectivity Services specifically, the applicable Channel Partner may also send you a confirmation in accordance with the terms and conditions of your agreement with it. If you are receiving Channel Management Services specifically, the applicable Channel Partners may also provide the applicable Guest with a confirmation.
(b) Guest Reservations. A Guest Reservation is created when a Guest completes a booking transaction. You must accept a Guest as a contractual party upon the creation of a Guest Reservation and, among other requirements, provide the Property in compliance with the terms of the Property Content displayed when the Guest Reservation was created. This means, among other requirements, that you may not charge Guests any amounts, whether called transaction fees, surcharges (including for use of credit cards), processing fees or otherwise, that are not displayed to the Guest as Additional Fees and Charges at the time the Guest Reservation is concluded. Changes made to Property Content after a Guest Reservation is created will not be binding on the Guest who is already a party to the Guest Reservation. For clarity, we are not a party to any Guest Reservation.
(c) Cancellations. Cancellations must be made by us or our Channel Partners through the BookingPal Platform. You may not cancel any Guest Contracts (i.e. reservations) whether through the BookingPal Platform or otherwise. If a Guest contacts you to cancel a reservation, you will refer the Guest to us or to the Channel Partner with whom the reservation was booked. As indicated above, if a Guest cancels a reservation and a cancellation fee is collected from the Guest, we will still be entitled to Commission. We will not be entitled to Commission on any reservations cancelled for which no such fee is collected. Cancellation fees must be charged only in accordance with the cancellation policy set forth in the applicable Property Content. Please note that Channel Partners may have additional cancellation-related terms and conditions to which you agreed when you registered your Account and selected those Channel Partners.
(d) Overbooking. You will honor all Guest Reservations in accordance with their terms; provided, however, that if you are unable to accommodate Guests at the Property as set forth in the Guest Contract, you will:
(i) Immediately notify us of any Guest you are not able to accommodate;
(ii) Find suitable alternative accommodations reasonably acceptable to the Guest at a Property of equal or better value in the area in which the Property is located at no additional cost to the Guest (i.e. you will pay the difference between the Sell Rate and the rate at the alternative accommodation;
(iii) Provide free private transportation to the alternative accommodation for the Guest and other members of the Guest’s party who are listed in the Guest’s guaranteed booking and free private transportation back to the Property when the space becomes available, and;
(iv) Offer the Guest and the Guest’s party the first available space at the Property that becomes available and complies with the booking terms in the Guest Reservation;
(v) Reimburse BookingPal, Channel Partners and/or the Guest for all reasonable Losses suffered, paid or incurred by the Guest, Channel Partners and/or BookingPal, as applicable, due your failure to honor the Guest Reservation.
(e) Treatment of Guests. You will treat all Guests in the same manner as you would treat customer, guests or patrons who book reservations at a Property through other means. If you provide additional goods or services to other customer, guests or clients who are walked because of overbooking ( e.g. a personal letter of apology, discounted room rate, etc.), you will provide those goods and services to Guests who you are not able to accommodate in addition to the requirements in the preceding section.
(f) Guest Complaints. As between you and us, you will be solely responsible for resolving all Guest complaints about your Property or any associated amenities and services. We will not be required to resolve any such complaints, nor act as an intermediary between you and the Guest in resolving them.
9. GUEST PERSONAL INFORMATION.
(a) Ownership. As among you, us and any Channel Partners who collect Personal Information from Guests, we or the applicable Channel Partners will be considered the owners of all Personal Information collected from Guests via the BookingPal Platform or in connection with a Guest’s stay at your property.
(d) PCI-DSS Compliance. If you are the Merchant of Record for any payment card transaction, or if you otherwise accept and process any payment cards (e.g. for Guest incidentals), you will comply, and cause all your applicable third-party providers to comply with the most current version of the Payment Card Industry Council’s Data Security Standards (“PCI-DSS”) as promulgated by that Council from time to time during the term.
10. COMMISSION, PAYMENTS AND INVOICING.
(i) Generally. For rates we are not permitted to mark up, you will owe us an amount equal to the lower of the following two amounts as Commission (A) the maximum Commission indicated in your Account and/or via the BookingPal Platform, less any portion of that Commission to which our Channel Partners are entitled; or (B) the actual Commission we take. For rates we are permitted to mark up, you will owe us an amount equal to the difference between the rate you provide to us, less any built-in commission, and the marked-up rate we distribute to our Channel Partners, as Commission. We and our Channel Partners will be entitled to Commission whether the Guest’s stay is fulfilled or not. Commission will only be taken on the Rate; we will not be entitled to Commission on Additional Fees and Charges or, if Taxes must be provided separately from the Rates, those Taxes.
(ii) Increase. The foregoing notwithstanding, we reserve the right to request an increase our Commission at least once per calendar year in any Renewal Term (as defined below). If you do not agree with the requested increase, you may terminate this Agreement without the requirement to pay an Early Termination Fee if you do so within 30 days after receipt of written notice from us of the increase in Commission. If you do not terminate the Agreement by that time, you will be deemed to have agreed to the requested increase.
(b) All Rates.
(i) Cancellation Fees, No-Shows, Overbooking. As indicated above, we and our Channel Partners will be entitled to the above Commissions on any cancellation fees collected for Guest cancellation(s). You must also pay the full Commission on the booked stay for no-shows, unless you inform us within 2 business days after the Guest’s scheduled arrival, in which case, Commission on any cancellation fees you may collect. If you overbook and are not able to accommodate a Guest, we will be entitled to the full Commission as if the Guest had completed his or her stay.
(ii) Taxes. You will be solely responsible for remitting any Taxes to the proper taxation authorities.
(i) If you are the Merchant of Record for Property rental transactions, we will invoice you for the total Commission and other amounts owed to us or Channel Partners, depending on the Services you are receiving. Invoices for all amounts owed will be sent within 24 hours after the applicable Guest arrives or is scheduled to arrive at the Property. Invoices may be sent via mail, fax or email to the contact information indicated in the BookingPal Platform. Full payment on all invoices is due within fourteen (14) days after the date of invoice. You may not withhold amounts in dispute and we may charge interest on overdue amounts to the maximum extent permitted by Laws.
(ii) If we are the Merchant of Record for these transactions, we will deduct the total Commission from amounts owed to you by us and the applicable Channel Partners and remit payment to you of the following amounts for each Guest that have been collected, to the extent they are applicable (A) for Rates you indicated could not be marked up, the Sell Rate multiplied by the number of nights of the Guest’s stay; (B) for Rates you indicated could be marked up and which did not include Commission, the Rate you provided, plus applicable Taxes and Additional Fees and Charges multiplied the number of nights of the Guest’s stay; (C) for Rates you indicated could be marked up and which included Commission, the Rate minus Commission plus applicable Taxes and Additional Fees and Charges multiplied by the number of nights of the Guest’s stay; (D) Taxes, if provided separately from the Rate; and (E) any cancellation fees or charges collected. Payment will be processed within 72 hours of the scheduled arrival date of the reservation.
(iii) If the Channel Partner is the Merchant of Record for these transactions, we will deduct the total Commission from amounts owed to you by us and the applicable Channel Partners and remit payment to you of the following amounts for each Guest that have been collected, to the extent they are applicable (A) for Rates you indicated could not be marked up, the Sell Rate multiplied by the number of nights of the Guest’s stay; (B) for Rates you indicated could be marked up and which did not include Commission, the Rate you provided, plus applicable Taxes and Additional Fees and Charges multiplied the number of nights of the Guest’s stay; (C) for Rates you indicated could be marked up and which included Commission, the Rate you provided minus Commission plus applicable Taxes and Additional Fees and Charges multiplied by the number of nights of the Guest’s stay; (D) Taxes, if provided separately from the Rate; and (E) any cancellation fees or charges collected. Payment will be processed within 72 hours of our receipt of funds from the applicable Merchant of Record.
(d) Payment. Payment will be made by you via Direct Debit, unless your bank does not authorize these types of transactions, in which case we will accept payment by wire to the bank and account indicated by us in writing, including via the BookingPal Platform. You will obtain and maintain all necessary authorizations for Direct Debit payment and will, in any case, be responsible for any charges assessed by your bank on either Direct Debit or wire payment.
(e) Additional Terms.
(i) You must make all payments to us in cleared funds, without any deduction, withholding or set-off, including for any Taxes. If you are required to withhold any Taxes, you will pay us any additional amounts necessary so that we receive the full amounts to which we are entitled.
(ii) We may, in our sole discretion, invoice you either in a major currency (e.g. EUR/USD) or your local currency and then convert the relevant final amount in the local currency or a major currency on the basis of the exchange rate on the invoice date (and not on the day of checkout). The exchange rate used shall be the interbank rate (closing rate as per 4PM EST) as used or promulgated by major international financial banks or service companies from time to time as we select. You will pay us in the currency indicated in our invoice.
(iii) In addition to the requirement set forth above that you notify us of any no-show Guests, you must also notify us if a Guest’s stay is shorter than booked. If you do not, you will be required to pay the full Commission calculated using the Guest’s booked, rather than actual, stay.
11. MERCHANT OF RECORD .
(a) Obligations. As a Merchant of Record, you must accept those major payment cards (including MasterCard®, Visa® and American Express®) selected during registration and indicated in your Account for Property bookings. You, and not us or a Channel Partner, will be responsible for the verification of the validity of payment card details, regardless of how they are transmitted to you, including by us or a Channel Partner. Without limiting the foregoing, we will not be responsible for any provisional approval provided by any financial institution to you. You also agree to immediately notify us if a Guest’s payment card is declined or payment otherwise fails.
(b) Funds Hold. If you are not the owner of the Property, you agree not to transfer any funds collected from a Guest to the owner of the Property or, for all Suppliers, to any third-party until, at the earliest, the day after the first day of the Guest’s stay at the Property. For clarity, you will pay us our Commission and any other amounts owed to us or any Channel Partner before paying the Property owner.
12. BOOKS AND RECORDS; AUDIT. You agree to keep all books and records regarding the transactions contemplated by this Agreement in accordance with generally accepted accounting principles, applicable Law and standard industry practice. We may, no more than once per Agreement year, audit and inspect such books and records which you will keep at a reasonably accessible place. You agree to will make them available during normal business hours and at a mutually agreed-upon time. We will bear the costs of any audit and inspection we undertake, unless you have underpaid us (or we have not otherwise received all payments to which we are entitled through no fault of ours) by more than the lesser of 5% or $200, in which case, you will reimburse us for all reasonable and actual costs associated with the audit. Our books and records, including the BookingPal Platform, will be considered conclusive evidence of the existence and your receipt of the reservations made by Guests, as well as conclusive evidence of all amounts owed hereunder, including our Commission, unless you can provide reasonable and credible counter-evidence.
13. INSURANCE. Without limiting any of your obligations in this Agreement, you will obtain and maintain general liability and property insurance, as well as any other types of insurance required or recommended for vacation rental property suppliers, in amounts and of types sufficient to insure all liability assumed by you under this Agreement and otherwise in connection with your rental of the Property. Insurance must be maintained throughout the Term and must be specifically endorsed to include contractual liability and completed operations. All insurance policies must name BookingPal, Inc. and its officers and directors as additional insureds. You will provide us copies of insurance certificates demonstrating compliance with this requirement if we request it.
14. CONFIDENTIALITY . Each party will (a) keep the other’s Confidential Information strictly confidential and will protect it with the same level of care as it protects its own Confidential Information and, in any case, with no less than a reasonable standard of care; and (b) only use the other’s Confidential Information to the extent required to perform its obligations under this Agreement. Neither party will disclose the other’s Confidential Information to any third-party except those employees, officers and contractors (or those of its affiliated or subsidiary companies) who have a need to know such Confidential Information to permit a party to perform under this Agreement. Each party will be as liable for the unauthorized use or disclosure of the other’s Confidential Information by those third-parties to whom it discloses Confidential Information as it would be for its own breach of this Section, except that we will under no circumstances be liable for any such unauthorized use or disclosure by any Channel Partner. It will not be a violation of this section if a party discloses the other’s Confidential Information if required by applicable Law, including a court order or subpoena or similar instrument, provided that the party required to make the disclosure will give the other sufficient prior notice to permit that party to seek to contest or limit the disclosure or seek a protective order or similar instrument, unless such prior notice is prohibited by Law. If prior notice is prohibited, the party required to make the disclosure will notify the other as soon as possible under the circumstances of the requested disclosure and, in particular, if such disclosure includes any Personal Information. Each party is and will remain the sole owner of all right, title and interest in and to its Confidential Information except for the limited permissions to use granted in this section.
15. TERM, TERMINATION AND SUSPENSION.
(a) Term. This Agreement begins on the date you accept it and continues for 1 year, unless earlier terminated as permitted herein (the “Initial Term”). Thereafter, the Agreement will automatically renew for successive 1-year periods (each a “Renewal Term;” all Renewal Terms and the Initial Term, together, the “Term”) unless (i) either party provides the other written notice of its intent not to renew this Agreement at least 30 days before the end of the Initial Term or then-current Renewal Term; or (ii) the Agreement is earlier terminated as permitted herein.
(b) Suspension. We may immediately suspend your access to your Account, the BookingPal Platform and temporarily remove Listings therefrom if you commit a material breach of your obligations under this Agreement. We may, but are not required to, notify you in advance of the suspension. The following will be considered material breaches, but this is not an exclusive list: if you (i) fail to pay any amounts when due; (ii) provide false, misleading, incomplete or inaccurate Property Content; (iii) fail to fulfill any Guest Reservations in accordance with the Property Content displayed at the time of booking; (iv) behave in any inappropriate, illegal or unprofessional manner towards any Guest or our personnel,. It will also be a material breach of this Agreement if we receive (v) a serious or significant Guest complaint about your behavior or the Property; or (vi) a significant number of Guest complaints, whether serious or otherwise
(c) Termination for Cause. We may terminate this Agreement if you commit a material breach of your obligations hereunder and, if curable, fail to cure it within five business days after the later of (i) receipt of written notice from us of the material breach; or (ii) suspension under sub-section (b). You may terminate this Agreement if we commit a material breach of our obligations hereunder and fail to cure such breach within 30 days after receipt of written notice from you thereof.
(d) Termination for Convenience. Either party may terminate this Agreement “for convenience”—i.e. for any reason or for no reason—upon at least 30 days’ prior written notice to the other; provided, however, that if you terminate the Agreement under this section, you will pay us an early termination fee, as liquidated damages representing a fair assessment of the Losses we would incur as a result of your early termination and not as a penalty, equal to the product of the average number of Properties on the BookingPal Platform during the thirty (30) days prior to our receipt of your written notice of termination and one hundred US dollars ($100 USD) minus all Commissions paid to us by you at the time of your termination (“Early Termination Fee”). If the resulting Early Termination Fee is negative, then no Early Termination Fee is due.
(e) Effect of Termination or Expiration. Upon termination or expiration of this Agreement for any reason, all rights and licenses will automatically terminate. You will honor all Guest Reservations booked up to the effective date of termination. Each party will, at the owning party’s option, return or destroy any of the other’s Confidential Information in that party’s possession, except that each party may retain copies of materials containing the other’s Confidential Information to the extent required to comply with applicable Laws or a party’s own recordkeeping policies and procedures. Sections 2(f), 5(h), 9, 12, 14, 15(e), 16, 17, 18, 19 and 20(b) – 20(e) will survive termination or expiration of this Agreement, as well as all your obligations with regard to Guest Reservations if any Guest Reservations are booked but not fulfilled before the effective date of termination.
16. DISCLAIMER OF WARRANTIES; ASSUMPTION OF RISK.
(a) Disclaimer of Warranties. We do not make, and hereby disclaim,any and all representations or warranties, whether express or implied, as to any of the subject matter of this Agreement, including, without limitation, as to the BookingPal Platform, the Services, our Channel Partners and their Platforms. We specifically disclaim any warranties of non-infringement, merchantability, fitness for a particular purpose or accuracy and any warranties that access to the BookingPal Platform will be uninterrupted or error free, that any defects or technical issues will be corrected or that the BookingPal Platform is free of viruses, malware or similarly harmful code .
(a) By You. You will indemnify, defend and hold harmless us, our affiliates, our members and owners, and their respective officers, directors, employees, contractors, successors, assigns, agents and representatives (“BookingPal Indemnitees”) from and against any Claims brought or asserted against any of them by a third-party, including any Guest or Channel Partner, and any Losses incurred by any of them as a result of such third-party Claims to the extent arising out of or relating to (i) your breach of this Agreement, including your failure to comply with applicable Laws or pay amounts when due, and the provision of inaccurate, infringing or misleading Property Content; (ii) the fulfillment (or your failure to fulfill) any Guest Reservations; (iii) any Claims or Losses, death or bodily injury asserted, incurred or suffered by a Guest or other third-party while at a Property, including as a result of your breach of a Guest Reservation; (iv) any Taxes that a governmental authority determines are owed on the difference between the Rate and Sell Rate that we retain as Commission, if you provide us Rates that we may mark up in this manner; and (v) your acts or omissions under any contract, agreement or arrangement with Channel Partners, including failure to comply with all of the Channel Partner’s applicable terms and conditions.
(b) By Us. We will indemnify, defend and hold you , your affiliates, members, owners, and their respective officers, directors, employees, contractors, successors, assigns, agents and representatives harmless from and against any Claims brought or asserted against any of them by a third-party and any Losses incurred by any of them as a result of such third-party Claims to the extent arising out of or relating to infringement of any Intellectual Property Right by the BookingPal Platform when used by you as permitted in this Agreement.
(c) Indemnification Procedure. A party seeking indemnification from the other will (i) promptly notify the other in writing of the Claim; (ii) reasonably cooperate with the indemnifying party in resolution of the Claim, at the indemnifying party’s expense. In addition, the indemnifying party will have sole control over the defense and settlement of any Claim, except that it may not enter into any final settlement agreement or consent to the entry of any final judgment without the indemnified party’s prior written consent (which will not unreasonably be withheld, delayed or conditioned). In addition, the indemnified party’s failure to comply with its obligations under (i) and (ii) of this section will only excuse the indemnifying party from its indemnification obligations to the extent it is prejudiced by the delay.
18. LIMITATION OF LIABILITY. Excluding our indemnification obligations set forth above, under no circumstances and for no Claims will we, the BookingPal Indemnitees, or any Channel Partner be liable to you for any consequential, special, punitive, statutory or other indirect damages , including, without limitation, lost profits, loss of revenue or lost business opportunities regardless of the theory under which such damages are sought, including our negligence, and even if those parties were aware of the likelihood of such damages. This limitation extends, without limitation, to any such damages arising out of or relating to your access and use of the BookingPal Platform or our provision of Services. In addition, and excluding our indemnification obligations set forth above, you specifically acknowledge and agree that the BookingPal Indemnitees’ total liability under this Agreement will not exceed the higher of (a) Commission paid by you to us in thesix months immediately preceding the events giving rise to the applicable Claim; or (b) $5,000 USD.
19. GOVERNING LAW, JURISDICTION AND VENUE. This Agreement will be interpreted in accordance with the Laws of the State of California, United States of America, excluding any Laws requiring the application of other Laws. Any disputes arising between you and us out of this Agreement will be heard exclusively in the federal and/or state courts of the State of California and you consent to the exclusive jurisdiction of such courts. Venue for any such disputes will be in the courts of competent jurisdiction located in Orange County, California. The foregoing notwithstanding, we may seek any injunctive or emergency equitable relief to which we may be entitled in the jurisdiction in which you are located, if we choose.
20. MISCELLANEOUS TERMS AND CONDITIONS.
(a) Assignment. Neither party may assign, transfer, or encumber any of its rights and/or the obligations under this Agreement without the prior written consent of the other party, provided that we may assign, transfer, encumber any of our rights and/or the obligations under this Agreement (in whole or in part or from time to time) to an affiliated company without your prior written consent.
(b) Notices. All notices and communications must be in English, in writing, and sent by facsimile, email or nationally recognized overnight air courier to the applicable facsimile number or address set out in the Agreement.
(c) Entire Agreement. This Agreement constitutes the entire agreement and understanding between you and us with respect to its subject matter and replaces and supersedes all prior agreements, arrangements, offers, undertakings or statements regarding such subject matter, whether written or verbal. Except as otherwise set forth herein, this Agreement may only be amended by a written document signed by both you and us.
(d) Severability. If any provision of this Agreement is or becomes invalid or non-binding, it will have no effect on the remainder of the provisions. The parties will replace the invalid or non-binding provision by provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement.
(e) Controlling Language. The original English version of this Agreement may have been translated into other languages. The translated version of the Agreement is a courtesy only; the official and controlling language of this Agreement is English and the English-language version will govern and control over any inconsistent or ambiguous terms in any translated version.
(f) Changes to Terms. We may modify this Agreement at any time and, unless such modifications are material, without notice to you. We recommend that you periodically review the General Terms or any documents referenced herein via the BookingPal Platform to see if changes have been made. However, we will provide you notice, including notice via email or the BookingPal Platform, of any material changes we make to the Agreement. You must indicate your objection to these changes in writing to us within 30 days after our provision of notice or the modifications will be deemed accepted by you and the Agreement accordingly amended. We may, but are not required to, further amend the Agreement to address your objections; provided, however, that you may terminate this Agreement without the requirement to pay an Early Termination Fee if we do not do so.
Version 2.0, September 2015
These Content Guidelines govern the content contributed by owners, property managers, guests and other users of BookingPal’s website(s), apps or other platforms (each a “User”). BookingPal reserves the right to remove any content that does not meet these Content Guidelines. Guest reviews, owner or property manager responses and any other content submitted by a User reflect only the subjective opinions of the User who posts the content and do not constitute the opinions of BookingPal. BookingPal does not endorse any content. BookingPal has no independent knowledge of and therefore expresses no opinion regarding the accuracy of the content provided by Users. Capitalized terms not defined in these Content Guidelines shall have the meanings set forth in BookingPal, Inc.’s General Terms and Conditions.
No User of the BookingPal Platform may contribute content (including, but not limited to property listings, reviews and responses) that violates the following guidelines:
· The content must be directly related to its purpose. Examples include:
o Property descriptions related to the applicable property, including information that would be useful to a guest or prospective guest; and
o Property reviews related to a guest’s experience renting the property, which will typically focus on the stay but may address other factors relating to the rental process such as inquiries or bookings.
· Content posted in a forum must be relevant to the purpose of the forum and its discussion.
· The content must not infringe or misappropriate anyone’s rights, violate the law or otherwise be inappropriate. Examples include:
o Personal information that can be used to identify or contact any person;
o Promotional content that promotes other websites, businesses, services or products unaffiliated with the BookingPal; and
o Content that is obscene, abusive, discriminatory or illegal.
· Property reviews and responses to review should not disclose the physical location of the property or the rates charged by the owner or property manager.
· Listings and reviews should be objective and accurate.
· Users who post content must have, and represent and warrant to BookingPal that they do have, all legal rights to post the content.
· Users cannot post a review or a response to a review for the purpose of trying to force an owner or property manager or guest to do something that the User wants him or her to do. The reviews are for the benefit of future travelers, not to allow one party to threaten the other.
To review a property, a User must meet the following requirements:
· The User must be able to provide evidence that he or she stayed at the property displayed on the listing (which must be the same property being reviewed).
· The User must validate his or her identity or email as requested when submitting the review. A review may be written by any member of the rental party.
· Only one member of the rental party for any one stay at a property may write a review.
· The User may not own or manage the property.
· The review must be submitted within one year of the date of stay.
Users may contact BookingPal at customer_service@myBookingPal.com if they wish to update or remove their review. Please note that BookingPal can only send Users a link to update the review or BookingPal can remove it so that a new review can be resubmitted. BookingPal is not able to make changes (such as editing words or changing the star rating) on a User’s behalf.
Please note that the content of a review could subject a User to liability if a person or business feels it is defamatory or damages its reputation.
In the event of legal action pertaining to User contributed content, BookingPal will remove the content, provided that appropriate documentation is provided. Content removed by BookingPal may be restored if the matter is resolved against the complaining party. Users should Contact BookingPal at customer_service@myBookingPal.com if they have commenced such a legal action and want to request that BookingPal remove the User contributed content.
If Users see a review or response that does not conform to the above Content Guidelines, Users should contact BookingPal at customer_service@myBookingPal.com. BookingPal will investigate reported abuse and immediately remove reviews or responses that BookingPal finds are in violation of these Content Guidelines.
These Content Guidelines may be amended by BookingPal without notice and were last amended on September 17, 2015.
Version 1.2, November 2014
BookingPal complies with the US Department of Commerce’s Safe Harbor scheme to cover the transfer of data to the US from the European Union and Switzerland. BookingPal has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about this scheme and see the information we have filed with the Department of Commerce here: http://export.gov/safeharbor/
Who Processes Your Personal Data, and Where?
The Information We Gather
At various times you may give your personal data to us. For example, in order to process a request or inquiry from you, we may need to know all or some of the following: your full name, address, telephone number, e-mail address, your current location, and, in the case of a member's listing, a method of payment. You may also give personal data to us at other times, such as when registering on the Site or when submitting an advert for a property. We may also gather information from cookies or web beacons. You can find out more about how they operate in the relevant section of this policy below. We also collect IP addresses, mobile device identifier details, your location, navigation and click-stream data, the time of accessing the website, homes you viewed, what you searched for, the duration of your visit, and other details of your activity on the Site. If you ask us to connect with other sites (for example if you ask us to connect with your Facebook account) we may get information that way too. For further details on how we collect personal data, see Surveys and Newsletters below. We obtain data from you either by you inputting your personal details, by the automatic collection of information about you as you use the Site, when we speak to you, or from third parties. Third party information may include credit information which we use to prevent and detect fraud, information from your mobile provider if you are accessing the Site over a mobile device or information from a third party such as a social media or travel opinions site where you have asked us to share your data with them.
How We Use Your Personal Data
Our primary purpose in collecting your personal data is to provide you with the services you request and those which we believe will optimize your use of the Site. You agree that we may use your personal data for the following purposes:
For the services or to support your request;
To contact you from time to time with user or service updates;
To send other messages that help us provide our services on the Site;
To assist people you have done business with. For example:
If you are an owner and a traveler who has booked or inquired with you needs your details we may pass them on;
If you are a traveler and an owner you have booked with needs to contact you we may give them your details;
To customize, measure, report on and improve our services, content and advertising;
To promote services related to the Site or those of the BookingPal group and/or our affiliates;
To compare information for accuracy, and verify it with third parties;
To prevent, investigate or prosecute activity we think may be potentially illegal, unlawful or harmful and
We collate statistics about site traffic, sales and other commercial information which we pass onto third parties to assist us in improving the services we provide to you. We also use demographic information to tailor the Site and we share that information with third parties so that they can build up a better picture of our customer base and general consumer trends.
If you are a member, we will also be able to contact you about your account and your use of our services.
How We May Disclose Your Personal Data
We may disclose your personal data to enforce our policies, or where we are permitted to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, or in connection with actual or proposed litigation, or to protect our property, people and other rights or interests.
We may also share your personal data with:
One of our partners if you've requested their services or if you’ve requested to be provided with information by them;
Another member if you have done business with them;
A third party performing services on our behalf;
Companies in the BookingPal group and/or affiliates; or
Other companies or business entities, for example if we are thinking of a merger with or sale to that company or business entity; or
Other companies we work with to feature all or part of our member's property listings or otherwise provide promotional or other services related to our or BookingPal group’s business. This might include featuring your listings and photographs on other websites; or
Any third party you have asked us to share your personal data with – such as Facebook if you have asked us to connect with your Facebook account.
You may have accessed our website through a hyperlink from the website of one of our trading partners. If so, you consent to your personal details and purchase information, including behavioral patterns, being shared with that trading partner in accordance with our contractual relationship with them.
If you sign up as a member on the Site, you will receive our Owner newsletter, which is an integral part of the services we provide. Traveler users of the Site will be given the option to receive our Traveler newsletter when they register with us. We and BookingPal group may offer different newsletters from time to time intended to enhance the services we or they offer. Users may cancel their subscription to these newsletters at any time, although it may take a short while for the changes in your preferences to become effective.
We also use surveys to collect information about our users. From time to time, we request users' input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our services.
From time to time we may run games on the Site. These games may allow for connectivity with other users or third parties. If that is the case you consent to your personal data being transferred accordingly.
Travelers may send inquiries to members via clickable links on the listings on the Site. If you choose to send an inquiry through these links, your personal information, including your email address and any other information you supply, will be visible to the member in question so that they might reply directly to you. Your details may also be sent to us and we may have access to those communications even if you contact the member directly. Additionally those messages may be hosted on, be processed by or transmit through our servers. If you call the member, you may be asked to leave a return telephone number. Do not share information in the e-mail or phone call that you are not prepared to allow them and BookingPal group to have, including, but not limited to, credit card and bank account information. Inquiries can be sent to the individual member you selected and to our system. The resulting inquiry is available for review by the member to whom it was initially addressed and to our customer service people, who may share past inquiry information, or information related to past stays including your contact details with members. We may also from time to time, use third party e-mail servers to send and track receipt of inquiry emails, and analyze the pattern of inquiry usage reported by these third party tracking systems.
How Do We Protect Your Personal Information Once We Have It?
We take reasonable technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains your responsibility:
To protect against unauthorized access to your use of the Site;
To ensure no-one else uses the Site while your machine is logged on to the Site (including by logging on to your machine through a mobile, Wi-Fi or shared access connection you are using);
To log off or exit from the Site when not using it;
Where relevant, to keep your password or other access information secret. Your password and log in details are personal to you and should not be given to anyone else or used to provide shared access for example over a network; and
To maintain good internet security. For example if your email account or Facebook account is compromised this could allow access to your account with us if you have given us those details and/or permitted access through those accounts. If your email account is compromised it could be used to ask us to reset a password and gain access to your account with us. You should keep all of your account details secure. If you think that any of your accounts has been compromised you should change your account credentials with us, and in particular make sure any compromised account does not allow access to your account with us. You should also tell us as soon as you can, so that we can try to help you keep your account secure and if necessary warn anyone else who could be affected. If you have asked us to share data with third party sites, however (such as Facebook) their servers may not be secure. Credit card information is generally stored by our credit card processing partners and we ask them to keep that data secure. We also use third parties to help us optimize our website flow, content and advertising (see below).
Note that, despite the measures taken by us and the third parties we engage, the internet is not secure. As a result others may nevertheless unlawfully intercept or access private transmissions or data.
What are Cookies, Web Beacons and Clear GIFs and Why Do We Use Them?
We gather and share information concerning the use of the Site by members and travelers with one or more third-party tracking companies for the purpose of reporting statistics. To do this, some of the pages you visit on our Site use electronic images placed in the web page code, called pixel tags (also called "clear GIFs" or "web beacons") that can serve many of the same purposes as cookies.
Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow. Our third-party advertising service providers may also use web beacons to recognize you when you visit the Site and to help determine how you found the Site. If you would like more information about this and to know your choices about not having this information used by these companies, click here: http://networkadvertising.org/consumer/opt_out.asp.
Phishing or False Emails
If you receive an unsolicited email that appears to be from us or one of our members that requests personal information (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a "phisher" or "spoofer." We do not ask for this type of information in an email. Do not provide the information or click on the link. Please contact our Customer Service at firstname.lastname@example.org if you get an email like this.
Job applicants, current and former employees
If you use the Site to apply to work with us, we will use the information you supply to process your application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference, will not do so without informing you beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalized statistical information about applicants to help inform our recruitment activities, but individuals should not be identifiable from that data. BookingPal is based in the US and employee and recruitment data is held there and in other BookingPal Group locations worldwide.
Once a person has taken up employment with us, we will compile a file relating to their employment. At that stage we will give you more details about how we hold employee details.
How Do I Correct or Update My Information?
You can see any personal information processed by us. The best way of seeing this if you are an Owner is to log on to your account by using the ‘Owner Login’ tab at the top of the screen. You can see your basic details and correct or update them there at any time to suit you. We also want to give you the opportunity to identify any inaccuracies in any other information we hold about you. Where possible, if we're told about the inaccuracy of any personal information, we will make appropriate corrections. You can ask to see, update or amend any information we hold on you by contacting us.
How Do I Opt-Out of Receiving Marketing Communications from You?
We will contact you from time to time for marketing purposes. Unless you have opted out, this could include contacting you by phone or email.
You may opt-out of receiving marketing communications from us by the following means:
1. Contact our Customer Service at email@example.com;
2. Follow the instructions included in each communication or newsletter;
3. Use the Unsubscribe function; or
4. Mail the request to us at BookingPal, Inc. 18101 Von Karman Avenue Suite 400 Irvine, CA 92612
Please remember that if you change your preferences it may take a short time for those preferences to become effective.
How Long Will We Keep Your Personal Data?
How Do I Contact You?