Version 2.0, September 2015
These Content Guidelines govern the content contributed by owners, property managers, guests and other users of BookingPal’s website(s), apps or other platforms (each a “User”). BookingPal reserves the right to remove any content that does not meet these Content Guidelines. Guest reviews, owner or property manager responses and any other content submitted by a User reflect only the subjective opinions of the User who posts the content and do not constitute the opinions of BookingPal. BookingPal does not endorse any content. BookingPal has no independent knowledge of and therefore expresses no opinion regarding the accuracy of the content provided by Users. Capitalized terms not defined in these Content Guidelines shall have the meanings set forth in BookingPal, Inc.’s General Terms and Conditions.
No User of the BookingPal Platform may contribute content (including, but not limited to property listings, reviews and responses) that violates the following guidelines:
· The content must be directly related to its purpose. Examples include:
o Property descriptions related to the applicable property, including information that would be useful to a guest or prospective guest; and
o Property reviews related to a guest’s experience renting the property, which will typically focus on the stay but may address other factors relating to the rental process such as inquiries or bookings.
· Content posted in a forum must be relevant to the purpose of the forum and its discussion.
· The content must not infringe or misappropriate anyone’s rights, violate the law or otherwise be inappropriate. Examples include:
o Personal information that can be used to identify or contact any person;
o Promotional content that promotes other websites, businesses, services or products unaffiliated with the BookingPal; and
o Content that is obscene, abusive, discriminatory or illegal.
· Property reviews and responses to review should not disclose the physical location of the property or the rates charged by the owner or property manager.
· Listings and reviews should be objective and accurate.
· Users who post content must have, and represent and warrant to BookingPal that they do have, all legal rights to post the content.
· Users cannot post a review or a response to a review for the purpose of trying to force an owner or property manager or guest to do something that the User wants him or her to do. The reviews are for the benefit of future travelers, not to allow one party to threaten the other.
To review a property, a User must meet the following requirements:
· The User must be able to provide evidence that he or she stayed at the property displayed on the listing (which must be the same property being reviewed).
· The User must validate his or her identity or email as requested when submitting the review. A review may be written by any member of the rental party.
· Only one member of the rental party for any one stay at a property may write a review.
· The User may not own or manage the property.
· The review must be submitted within one year of the date of stay.
Users may contact BookingPal at support@mybookingpal.com if they wish to update or remove their review. Please note that BookingPal can only send Users a link to update the review or BookingPal can remove it so that a new review can be resubmitted. BookingPal is not able to make changes (such as editing words or changing the star rating) on a User’s behalf.
Please note that the content of a review could subject a User to liability if a person or business feels it is defamatory or damages its reputation.
In the event of legal action pertaining to User contributed content, BookingPal will remove the content, provided that appropriate documentation is provided. Content removed by BookingPal may be restored if the matter is resolved against the complaining party. Users should Contact BookingPal at support@mybookingpal.com if they have commenced such a legal action and want to request that BookingPal remove the User contributed content.
If Users see a review or response that does not conform to the above Content Guidelines, Users should contact BookingPal at support@mybookingpal.com. BookingPal will investigate reported abuse and immediately remove reviews or responses that BookingPal finds are in violation of these Content Guidelines.
These Content Guidelines may be amended by BookingPal without notice and were last amended on September 17, 2015.